Refund policy

Return Policy

1. Returns Chewcy.com accepts returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds Upon receipt and inspection of the returned item, Chewcy will issue a refund to the original method of payment. Shipping costs are non-refundable.

3. Exchanges Chewcy allows exchanges for items of equal or lesser value within 30 days of the purchase date. Customers are responsible for return shipping costs.

4. Damaged or Defective Items If you receive a damaged or defective item, please contact Chewcy's customer service within 7 days of receiving the product. We will provide instructions on returning the item and will send a replacement or issue a refund.

5. Non-Returnable Items Certain items, such as gift cards, downloadable software, and personalized or custom-made products, are non-returnable.

Customer Service Policy

1. Contact Information For any inquiries or assistance, customers can contact Chewcy's customer service via email at customer-service@chewcy.com or through our contact form on the website.

2. Response Time Chewcy is committed to responding to customer inquiries within 24-48 hours. Responses may include information, solutions, or updates on the status of an inquiry.

3. Feedback and Complaints Chewcy values customer feedback. If you have any complaints or concerns, please contact our customer service team, and we will work to address and resolve the issue promptly.

4. Order Tracking Customers can track the status of their orders by logging into their Chewcy.com account or using the order tracking feature on the website.

5. Changes to Policies Chewcy reserves the right to modify the Return Policy and Customer Service Policy at any time. Changes will be effective immediately upon posting on the website.

Chewcy LLC remains the right to refuse service or deny refunds at any time.