Shipping policy

Shipping Policy

1. Processing Time Orders placed on Chewcy.com will be processed within 4 business days. Processing times may vary during peak seasons or promotions.

2. Shipping Methods Chewcy offers standard and expedited shipping options. The shipping methods available, along with estimated delivery times, will be presented to customers during the checkout process.

3. Shipping Rates Shipping rates are calculated based on the weight of the items and the destination. Customers can view the shipping costs before completing the checkout process.

4. Free Shipping Chewcy may offer free standard shipping on orders over a specified amount. Free shipping promotions will be communicated on the website.

5. International Shipping Chewcy does not provide international shipping. We only ship within the USA.

6. Order Tracking Once an order has shipped, customers will receive a shipping confirmation email with tracking information. Customers can track the status of their orders by logging into their Chewcy.com account or using the order tracking feature on the website.

7. Shipping Delays Chewcy is not responsible for delays caused by unforeseen circumstances, such as natural disasters, customs delays, or carrier issues. We will strive to communicate any expected delays to customers promptly.

8. Undeliverable Packages If a package is returned to Chewcy as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping.

9. Changes to Shipping Policy Chewcy reserves the right to modify the Shipping Policy at any time. Changes will be effective immediately upon posting on the website.