Terms of service

Terms of Use

1. Acceptance of Terms By accessing and using Chewcy.com, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not use the website.

2. User Conduct You agree to use Chewcy.com for lawful purposes and in a manner consistent with all applicable laws and regulations. You are prohibited from violating or attempting to violate the security of the website.

3. Intellectual Property All content on Chewcy.com, including text, graphics, logos, images, and software, is the property of Chewcy or its content suppliers and protected by international copyright laws.

4. Links to Third-Party Websites Chewcy.com may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement or responsibility for the content on those sites.

5. Disclaimer of Warranties Chewcy.com is provided "as is" without any warranties, expressed or implied. Chewcy does not warrant that the website will be error-free or uninterrupted.

6. Limitation of Liability Chewcy and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of Chewcy.com.

Customer Service Policy

1. Contact Information For any inquiries or assistance, customers can contact Chewcy's customer service via email at customer-service@chewcy.com or through our contact form on the website.

2. Response Time Chewcy is committed to responding to customer inquiries within 24-48 hours. Responses may include information, solutions, or updates on the status of an inquiry.

3. Feedback and Complaints Chewcy values customer feedback. If you have any complaints or concerns, please contact our customer service team, and we will work to address and resolve the issue promptly.

4. Order Tracking Customers can track the status of their orders by logging into their Chewcy.com account or using the order tracking feature on the website.

5. Changes to Policies Chewcy reserves the right to modify the Return Policy and Customer Service Policy at any time. Changes will be effective immediately upon posting on the website.

It's important to customize these policies based on your specific business operations and product offerings. Additionally, consult with legal professionals to ensure that your policies comply with relevant laws and regulations.